Meet our New Director of Customer Experience, Kelly Sprong
We’re excited to start off 2021 by expanding our capacity to serve our partners, clients and customers with another great addition to our team. Kelly Sprong joins us as our Director of Customer Experience. She brings a great deal of experience to our team in managing relationships and supporting clients to help them succeed with our partnership. We asked Kelly a few questions this week to help welcome her to the Visible Network Labs team.
What originally made you interested in working at VNL?
What's your job title and what will you be doing here?
Who are some of your biggest inspirations?
What's the best place you've traveled to?
Where did you work previously, and what did you do there?
What's a major accomplishment you're proud of?
What do you hope to accomplish in your new role here at VNL?
Steve Jobs said “Technology is nothing. What’s important is that you have a faith in people, that they’re basically good and smart, and if you give them tools, they’ll do wonderful things with them.” I hope to empower passionate organizations to do wonderful things for their communities and the world.
Welcome to the Team, Kelly!
If you reach out to our team to discuss working with us or using our tools, you’ll likely geet the chance to get to know Kelly better yourself! We’re excited to see how she can help serve you all better and ensure your success is our success. Welcome to the Visible Network Labs team, Kelly!
About the Author: Alex Derr, M.P.A.
Director of Marketing & Communications
Alex joined VNL in 2017, originally supporting our events. He now helps manages our communications and marketing strategy and content development work. Alex creates blogs, infographics, reports, and other content while managing our web and social media presence. He also runs our email marketing campaigns, tracks analytics, and conducts market research to drive our strategy. He supports our entire team with copywriting, graphic design and research, and helps with events, webinars, demos, and other online learning. When he isn’t at work Alex spends his time climbing 14ers (30 done, 28 to go!) and blogging on his own website, The Next Summit Blog.