Meet our New Director of Customer Experience, Kelly Sprong

Kelly Sprong

We’re excited to start off 2021 by expanding our capacity to serve our partners, clients and customers with another great addition to our team. Kelly Sprong joins us as our Director of Customer Experience. She brings a great deal of experience to our team in managing relationships and supporting clients to help them succeed with our partnership. We asked Kelly a few questions this week to help welcome her to the Visible Network Labs team.

What originally made you interested in working at VNL?

VNL’s commitment to the enriching communities and passion for connecting people inspires me.  I’ve been following Dr. Danielle Varda and Visible Network Labs for several years and continue to see world-changing ideas blossom from the VNL team and it’s partners. 

What's your job title and what will you be doing here?

As VNL’s Director of Customer Experience, I will be working closely with prospects and customers to leverage network science and data to solve big social problems for communities.

Who are some of your biggest inspirations?

I love the outdoors and find inspiration there often. Simply stepping outside can shift your mindset. Personally and professionally, I am lucky to have mentors, leaders, and well-lived people in my life that challenge and encourage me. People inspire me every day from strangers to my closest friends and family.

What's the best place you've traveled to?

There are so many beautiful places, it’s impossible to choose.  My most treasured hikes have been in Hawaii and Chile, while my most cherished memories have been on trips to the mountains or the desert with my family and friends.

Where did you work previously, and what did you do there?

My experience and passion is leveraging technology and human relationships to enrich people’s lives and this planet. Previously, I had the pleasure of working at a leading tech company that serves the public sector before moving to a cloud monitoring organization to nurture and strengthen customer relationships. I’ve succeeded at several positions including managing a support team, leading software demonstrations, and identifying and closing new business.  I’ve spent nearly a decade building relationships with stakeholders, elected officials, non-profits, and many other leaders to deliver on their highest priorities, overcoming their most challenging obstacles. 
 

What's a major accomplishment you're proud of?

I own a small plot of land – very small, one foot squared, it was a gift – in Scotland and therefore can claim the title Lady Sprong! Joking aside, I am most proud of the experiences and relationships I’ve built over the years. People have always been my passion.
 

What do you hope to accomplish in your new role here at VNL?

Steve Jobs said “Technology is nothing. What’s important is that you have a faith in people, that they’re basically good and smart, and if you give them tools, they’ll do wonderful things with them.”  I hope to empower passionate organizations to do wonderful things for their communities and the world.

Welcome to the Team, Kelly!

If you reach out to our team to discuss working with us or using our tools, you’ll likely geet the chance to get to know Kelly better yourself! We’re excited to see how she can help serve you all better and ensure your success is our success. Welcome to the Visible Network Labs team, Kelly!

Alex Derr

About the Author: Alex Derr, M.P.A.

Director of Marketing & Communications
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Alex joined VNL in 2017, originally supporting our events. He now helps manages our communications and marketing strategy and content development work. Alex creates blogs, infographics, reports, and other content while managing our web and social media presence. He also runs our email marketing campaigns, tracks analytics, and conducts market research to drive our strategy. He supports our entire team with copywriting, graphic design and research, and helps with events, webinars, demos, and other online learning. When he isn’t at work Alex spends his time climbing 14ers (30 done, 28 to go!) and blogging on his own website, The Next Summit Blog.

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