CASE STUDY IN BRIEF.
The Mile High Health Alliance works to coordinate health and human services in the Denver Metro Region to improve outcomes for all. They needed a way to measure their relationship-building work and create a strategy for the future. Using PARTNER, they collected baseline data that’s helping inform their strategy and will help track their progress moving forward.
ABOUT THE CLIENT.
The Mile High Health Alliance makes Denver a place where every resident can live their healthiest life by bringing together key decision makers to align housing, transportation, food and medical care systems.
Our members include Denver’s leaders in health, human and social organizations – public, private and nonprofit alike – to make all our systems work to make Denver the healthiest place to live, work and play.
The Mile High Health Alliance, located in Denver, CO, is an Alliance of twenty health organizations working to achieve better health through collaboration. Originally formed in 2015, they needed a way to measure the bonds between their members. While more than half of what they do involves relationship-building, they didn’t have a way to show the relationships were really having an impact to their stakeholders and funders. The Alliance also wanted baseline data that would help them compare future progress to where they started.
The Mile High Health Alliance created a PARTNER survey to send to their network of twenty partner organizations in the Denver Metro area. They created the survey with several questions in mind:
- First, who is working with who, and what is the quality of those relationship in terms of trust and value?
- Second, How do our members perceive our progress on various network goals like sharing information and creating relationships?
After creating and customizing the survey, they sent it to their twenty partners along with several other core community stakeholders. In the past, their survey efforts resulted in a 40% response rate. However, in part thanks to PARTNER’s easy to use email reminder system, the Alliance achieved an 80% response rate on the survey.
From there, they ordered a complete report on their results from the VNL staff. They consulted with our Projects Team who walked them through their data and helped teach them how they could analyze it. Finally, they compiled the findings into a final powerpoint presentation (which you can read below) for their quarterly board meeting.
The data from the PARTNER analysis has been invaluable. They saw that trust in the network is high overall, and they will be able to compare their future progress to this baseline value. They also have an idea of which relationships need attention now, to guide their future relationship-building work. The responses on member perceptions of success are huge for guiding their work moving forward and identifying where their members believe they are falling short.
When they first rolled out the PARTNER survey, they had some pushback from our members about rating other members. But after their presentation, there was greater understanding of what the survey was and the results it yielded. One of their biggest critics even said “I get it now, I get why we’re doing this.” It was such a breakthrough!
IN THEIR OWN WORDS.
LEARN MORE ABOUT USING PARTNER.
The PARTNER Platform makes it easy to do this kind of network evaluation on your own, without spending thousands on consultants and evaluators. Sign up for a Web Demo to see it for yourself, or download the Mile High Health Alliance Powerpoint to see more about this project!