Here Was Their Problem.
The Mile High Health Alliance, located in Denver, CO, is an Alliance of twenty health organizations working to achieve better health through collaboration. Members include Denver Public Health, St. Joseph Hospital, Colorado Access and many others. Originally formed in 2015, they needed a way to measure the bonds between their members. While more than half of what they do is relationship-building, they didn’t have a way to show the relationships were really working well! The Alliance also wanted baseline data that would help them compare future progress to where they started.
Here's What We Did.
The Mile High Health Alliance created a PARTNER survey to send to their network of twenty partner organizations in the Denver Metro area. They created the survey with several questions in mind:
- First, who is working with who, and what is the quality of those relationship in terms of trust and value?
- Second, How do our members perceive our progress on various network goals like sharing information and creating relationships?
After creating and customizing the survey, they sent it to their twenty partners along with several other core community stakeholders. In the past, their survey efforts resulted in a 40% response rate. However, in part thanks to PARTNER’s easy to use email reminder system, the Alliance achieved an 80% response rate on the survey.
From there, they ordered a complete report on their results from the VNL staff. They were even able to sit down with our Product Owner Sara as she walked them through their data and helped teach them how they could analyze it. Finally, they compiled the findings into a final powerpoint presentation (which you can read below) for their quarterly board meeting.
Our Project Partners
Here Are Their Thoughts.
Here Are The Results.
The data from the PARTNER analysis has been invaluable. They saw that trust in the network is high overall, and they will be able to compare their future progress to this baseline value. They also have an idea of which relationships need attention now, to guide their future relationship-building work. The responses on member perceptions of success are huge for guiding their work moving forward and identifying where their members believe we are falling short.
When they first rolled out the PARTNER survey, they had some pushback from our members about rating other members. But after their presentation, there was greater understanding of what the survey was and the results it yielded. One of their biggest critics even said “I get it now, I get why we’re doing this.” It was such a breakthrough!
Start using PARTNER on your own Evaluation!
The PARTNER Platform makes it easy to do this kind of network evaluation on your own, without spending thousands on consultants and evaluators. You can go through the entire process from sending your survey to finalizing your report for less than $100! Sign up for a Web Demo to see it for yourself, or download the Mile High Health Alliance Powerpoint to see more about this project!