Changes in Capacity to Absorb Clinical-to-Community Referrals During the COVID-19 Pandemic

January 2021 – January 2022 // Nationwide Project // PARTNER CPRM Project

Systems for Action is a national research program of the Robert Wood Johnson Foundation that discovers and applies new evidence that support a culture of health.

This study assesses the capacity of community social services organizations and their partners to meet the needs of new clients identified through emerging social determinants of health (SDoH) screening and referral tools used by medical providers during the COVID-19 pandemic. In a previous study, researchers developed a method for assessing the capacity of social service organizations to accommodate referrals from medical providers.

In this follow-up study, a team based at The Glasser/Schoenbaum Human Services Center and Visible Networks Lab use social network analysis, secondary data, and qualitative interviews to explore how clinical-community referral networks and referral patterns have changed during the COVID-19 pandemic, and how these changes may affect service delivery and outcomes for community residents. Findings will guide efforts to strengthen the capacity of communities to meet the health and social needs of their residents.

"Community-based organizations (CBOs) work together every day to meet the needs of those we serve. Philanthropy, both public and private, expect and support collaborative efforts. The PARTNER CPRM does an extraordinary job visually demonstrating the collective impact of CBOs and philanthropy working together to achieve a quality of life improvements in communities.
Dr. Kameron Hodgens
Executive Director/CEO | The Glasser/Schoenbaum Human Services Center

Our Project Team

Dr. Amanda Beacom

Dr. Amanda Beacom

VP of Research and Data Science

Dr. Rose Y. Hardy

Dr. Rose Hardy

Network Data Scientist

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