March 2, 2019 at 2:42 pm #2464Sara SprongKeymasterMarch 2, 2019 at 2:42 pmPost count: 9
Hi- this is Sara Sprong, Chief Product Owner at Visible Network Labs. This topic was created to give you another avenue to ask questions and seek help when accessing the new PARTNER platform.March 2, 2019 at 2:43 pm #2465Sara SprongKeymasterMarch 2, 2019 at 2:43 pmPost count: 9
If you were a previous PARTNER user, what is your favorite new feature of the new platform?
If you are new to PARTNER, what is your favorite feature of the platform?March 12, 2019 at 1:07 pm #2826LeahParticipantMarch 12, 2019 at 1:07 pmPost count: 3
Hi, I’m trying out the quick upload three column spreadsheet option, I’m stuck on the submit option…what’s supposed to happen? Is it my macros? Any suggestions? ThanksMarch 12, 2019 at 1:33 pm #2827Dave HackettParticipantMarch 12, 2019 at 1:33 pmPost count: 4
For the Data Uploader, it would help to offer an example of a data-set so we can better understand how to fill out the columns for the first time.March 12, 2019 at 1:49 pm #2828Sara SprongKeymasterMarch 12, 2019 at 1:49 pmPost count: 9
When you open the file, you will need to enable content (macros). When you have filled in your data on the Groups and Relationships sheets, click the “Export to PARTNER Format” on the Relationships sheet. A popup will appear letting you choose where to save the file. You will go back into the Platform under Dashboards and the data uploader page. Click “Browse for data file” under number 4, select your file, and click open. Are you having trouble with the saving (export to PARTNER format) or the uploading in the platform once saved?
Are you using a Mac? Would you mind sending me the file you are trying to upload: email@example.com?
-SaraMarch 12, 2019 at 2:08 pm #2829Sara SprongKeymasterMarch 12, 2019 at 2:08 pmPost count: 9
Great idea Dave! I will work on this and we will put an example up in the next day or so.
-SaraMarch 13, 2019 at 9:41 am #2836LeahParticipantMarch 13, 2019 at 9:41 amPost count: 3
Thanks much for the prompt and detailed reply. Yes, I am using a Mac. I am stuck on the step: click the “Export to PARTNER Format” on the Relationships sheet. No pop up appears and when I go to upload, I can not find anything in “Partner” format. So probably, nothing is saved? I’ll send the spreadsheet I’m working with.
Thanks.March 13, 2019 at 9:54 am #2837LeahParticipantMarch 13, 2019 at 9:54 amPost count: 3
Also, really love the term Keymaster. I could be completely geeking out, but is it a Ghostbusters 2 reference?March 14, 2019 at 2:11 pm #2861Sara SprongKeymasterMarch 14, 2019 at 2:11 pmPost count: 9
Hi Dave, an organizational example file is on the site now. There are also some details provided as comments in the column headers.
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